The Pension Appeal Boards customer service is open on weekdays from 9 am to 3 pm. We recommend that you avoid visiting on site and instead contact us by e-mail at kirjaamo(at) or by phone at +358 29 4117 200.

In issues relating to appeals, our telephone service operates from 9 a.m. to 12 noon.

In November 2023, the average processing time for cases handled by the Pension Appeal Board (TELK) was approximately six to nine months. The processing time of a single appeal may deviate strongly from the average processing time.


We process issues relating to vocational rehabilitation as urgent. Their average processing time is around four months.

On 8 November 2023, the number of cases pending at the Pension Appeal Board totalled 3 264.


Contact information

Visiting address
Ratapihantie 11
00520 Helsinki

Postal address
P.O. Box 28
00521 Helsinki

We ask that you contact us primarily via e-mail.

Electronic communication


Secure e-mail service

Switchboard +358 (0)29 4117 200

Telephone service hours for pension appeals: weekdays 9-12.