The average processing time for cases handled by the Pension Appeal Board (TELK) is approximately seven to ten months in December 2018. The processing time of a single appeal may deviate strongly from the average processing time.

Issues relating to vocational rehabilitation are processed as urgent, and the average processing time for such cases is approximately four months.

On 18 December 2018, the number of cases pending at the Pension Appeal Board was a total of 3,092.

Exceptional opening hours:

Thu 20.18.2018 Our customer service is open from 9.00-11.00.

Mon 24.12.2018 Our customer service is closed.

Tue 25.12.2018 Our customer service is closed.

Wed 26.12.2018 Our customer service is closed.

Mon 31.12.2018 Our switchboard is closed. Our customer service is open from 8.00-13.15.

Tue 1.1.2019 our customer service is closed.



Contact information

Visiting address
Ratapihantie 11
00520 Helsinki

Postal address
P.O. Box 28
00521 Helsinki

We ask that you contact us primarily via e-mail.

Electronic communication


Switchboard +358 (0)29 4117 200

Fax +358 (0)9 8764 566

Telephone service hours for pension appeals: weekdays 9-15.