The Pension Appeal Boards customer service is open on weekdays from 9 am to 3 pm. We recommend that you contact us primarily by e-mail or by phone 029 4117 200, and to avoid doing transactions on site. In appeals our telephone service time is from 9 a.m. to noon.


The average processing time for cases handled by the Pension Appeal Board (TELK) is approximately six to nine months in October 2020. The processing time of a single appeal may deviate strongly from the average processing time.

Issues relating to vocational rehabilitation are processed as urgent, and the average processing time for such cases is approximately four months.

On 7 October 2020, the number of cases pending at the Pension Appeal Board was a total of  3,020.




Contact information

Visiting address
Ratapihantie 11
00520 Helsinki

Postal address
P.O. Box 28
00521 Helsinki

We ask that you contact us primarily via e-mail.

Electronic communication


Switchboard +358 (0)29 4117 200

Fax +358 (0)9 8764 566

Telephone service hours for pension appeals: weekdays 9-12.