The Pension Appeal Boards customer service is closed for the time being. Our switchboard is open normally until July 10, 2020.

The office of the Pension Appeal Board will be closed from 13 to 24 July 2020. There are delays in letter and email responses during office closure.

The average processing time for cases handled by the Pension Appeal Board (TELK) is approximately seven to ten months in July 2020. The processing time of a single appeal may deviate strongly from the average processing time.

Issues relating to vocational rehabilitation are processed as urgent, and the average processing time for such cases is approximately four months.

On 6 July 2020, the number of cases pending at the Pension Appeal Board was a total of  2,734.




Contact information

Visiting address
Ratapihantie 11
00520 Helsinki

Postal address
P.O. Box 28
00521 Helsinki

We ask that you contact us primarily via e-mail.

Electronic communication


Switchboard +358 (0)29 4117 200

Fax +358 (0)9 8764 566

Telephone service hours for pension appeals: weekdays 9-12.