The Pension Appeal Boards customer service is open on weekdays from 9 am to 3 pm. We recommend that you avoid visiting on site and instead contact us by e-mail at or by phone at +358 29 4117 200.

In issues relating to appeals, our telephone service operates from 9 a.m. to 12 noon.


In November 2021, the average processing time for cases handled by the Pension Appeal Board (TELK) was approximately six to nine months. The processing time of a single appeal may deviate strongly from the average processing time.

We process issues relating to vocational rehabilitation as urgent. Their average processing time is around four months.

On 10 November 2021, the number of cases pending at the Pension Appeal Board totalled 2 238.





Contact information

Visiting address
Ratapihantie 11
00520 Helsinki

Postal address
P.O. Box 28
00521 Helsinki

We ask that you contact us primarily via e-mail.

Electronic communication


Secure e-mail service

Switchboard +358 (0)29 4117 200

Telephone service hours for pension appeals: weekdays 9-12.