The Pension Appeal Boards customer service is open on weekdays from 9 am to 3 pm. We recommend that you avoid visiting on site and instead contact us by e-mail at kirjaamo(at) or by phone at +358 29 4117 200.

In issues relating to appeals, our telephone service operates from 9 a.m. to 12 noon.

In October 2022, the average processing time for cases handled by the Pension Appeal Board (TELK) was approximately five to eight months. The processing time of a single appeal may deviate strongly from the average processing time.

We process issues relating to vocational rehabilitation as urgent. Their average processing time is around four months.

On 27 October 2022 the number of cases pending at the Pension Appeal Board totalled 2 922.

Exceptional opening hours:

Mon 1.11.2022 Our office is closed. Our telephone service is normally open from 9.00 a.m. to 12.00 p.m.

Mon 5.12.2022 and Tues 6.12.2022 Our customer service is closed.




Contact information

Visiting address
Ratapihantie 11
00520 Helsinki

Postal address
P.O. Box 28
00521 Helsinki

We ask that you contact us primarily via e-mail.

Electronic communication


Secure e-mail service

Switchboard +358 (0)29 4117 200

Telephone service hours for pension appeals: weekdays 9-12.